Refund policy

Refund Policy

We want you to be completely happy with your purchase from Furry Friends UK.

If there is an issue with your order, we’re here to help.

Damaged or Incorrect Items

Refunds or replacements are only offered if your item arrives:

• Damaged
• Faulty
• Not as described or not as shown on the product listing

If this happens, please contact us within 7 days of receiving your order with photos of the item and your order details.

Non-Refundable Situations

We do not offer refunds for:

• Change of mind after ordering
• Incorrect item use or handling after delivery
• Minor packaging differences from supplier images

 

Please email us at:

support@furryfriendsuk.com

Include:

• Order number
• Description of the issue
• Clear photos (if item is damaged or incorrect)

We aim to respond within 24–48 hours.

Important Note

As we work with international suppliers, delivery times may vary depending on location and product availability.